How are you using the latest technology?

It is no secret that technology has revolutionized the way that business is conducted in today's world. With advances in communication and information technology, the aspects in operating a successful business are often reliant on the ability to share and receive information as quickly and efficiently as possible. One of the latest and most popular forms of continuously progressing technology is that of mobile devices and applications integrated within these devices.

 

Within the fleet management industry, with the assistance of mobile technology and applications, fleet managers are able to operate their businesses on the go, while gaining significant benefits. With mobile integration of applications, fleet management offices are able to maximize productivity, improve communication, optimize scheduling, reduce costs, provide better customer service and improve the overall performance of a fleet.

 

With GPS Fleet Tracking mobile apps, connected fleets can be listed on one single screen and provide real-time control about the whereabouts of vehicles. Increased productivity is achieved through an applications' ability to access and select any and all vehicles within a fleet. Through different map views, it is easy to see and schedule route navigations while receiving constantly updated information about current and historical locations. With the capability to manage vehicles from anywhere, work orders can even be placed and processed with the push of a button. GPS tracking of vehicles, giving exact locations and information, can then give agencies the power to communicate with riders about scheduling and timing.

 

Because of a mobile applications' ease of use, communication between drivers and operators is also made more efficient. Real time chat and messaging capabilities are accomplished as different updates and statuses arise and need to be reported. Communication is instant, making solutions to problems or concerns easy and effective. The sharing of information then quickens the decision-making process in reducing costs of fleet performances when affected, such as tracking fuel usage.

 

Mobile applications allow the most important tools of a GPS Fleet Tracking System to become accessible at the palm of your hand, at the touch of a screen. With mobile apps that integrate with GPS Fleet Tracking Systems such as those of TSO Mobile, fleet operators are able to access professional versions of web systems that lets them track vehicles and entire fleets on the go. It also serves to relay detailed, important information and historical activity concerning monitored fleets. 

 

The TSO Mobile "TSO Fleet Pro" GPS Fleet Tracking App may be downloaded from Google Play for Android phones and in the App Store for use on iPhones.

 

Published by Mass Transit Magazine on February 9, 2015 

How to increase Vehicle Safety on School Buses

With many different components of public transportation, school buses play a big role in carrying a large percentage of our public population every day. Today, more and more transportation directors and school administrators are becoming interested and willing to dedicate resources in an effort to protect their passengers and personnel. School bus video surveillance solutions, along with the use of GPS vehicle tracking and logistics, help to support this effort of ensuring vehicle and passenger safety of those who use school bus transportation.

Every entity is different, which is why it is important to assess all aspects of the system to find the right fitting platform and management solutions for each. Working together, video surveillance systems and logistics solutions installed in school buses can always help management improve the safety of the vehicle and monitor a number of factors in the duration of a simple bus ride. These can include vehicle speed, tracking of current and past locations, accelerations and brake use. The cameras have the ability to confirm that rules are being followed, creating safety for both passengers and drivers, helping to understand behaviors, measure practices and safeguard what is seen, all in real time. 

Video camera systems capture information from various intelligence resources and monitor them in real time with real people. The systems are constantly being updated to reflect the latest technology and conditions. By surveying bus interactions as they happen, managers are able to verify that all rules are being enforced, whether this is in the case of driver activity on the road or passenger actions on board. With the ability to install cameras both inside and outside of the bus, an all encompassing visual of the ride is put together and transmitted to surveyors.

Measuring driving practices also becomes easy with the use of these systems. By using video surveillance to monitor the driver, behaviors are recorded in real time, offering the chance to find and correct mistakes as efficiently as possible. By monitoring behavior behind the wheel at any given time, overseers are able to assess any distractions, reactions and reasons for actions throughout any given ride, allowing them to understand the driver.

While the use of video camera surveillance and logistics systems allow companies to see and react immediately to situations and make decisions to make the most efficient use of time and money, they can also be used at later times for its video analytics. It has been extremely helpful to save recorded materials and develop records to be accessed at later dates, if needed. 

With the task of transporting millions of children to and from school each year, it is unquestionable that safety will remain an essential element to be addressed when making smart transportation decisions. Video surveillance is a great safety tool for school buses and those who ride them, both passengers and drivers. 

Constituting Good Customer Satisfaction

Providing passenger-centered solutions to improve public transportation involvements and real-time fleet management and monitoring software allows TSO Mobile to assist its clients in making sure their customers are happy ones.  Customer benefits of systems in use are generated due to an efficient running and maintenance of the service. As it is becoming more and more important for many of our clients providing public transportation options to meet the needs of their passengers due to a rise in desire for effective means of transportation, it remains just as important for TSO Mobile to create superior customer service to the clients working so hard to run these services. 

In a world of technology, there are vast amounts of means to provide a satisfactory customer service environment. Consumers are increasingly interested in communicating with companies through new and evolving channels. It is necessary for a company to be able to respond to customer requests and inquiries as it depicts how an organization connects with their customer. We've found that to construct a positive, successful customer service status, there are six vital aspects that need to be addressed within a company 

1.     Proper Training

It is important for customers know and feel that representatives of the company are knowledgeable of company characteristics and are able to respond efficiently. TSO Mobile is recognized as an industry leader and as such, maintains quality customer service traits in order to satisfy the needs of its clients with their experienced software development team.

  

2.     Listening

Customer questions and concerns demand notice by an organization. It is essential to take the time to listen to these customer opinions and communicate accordingly. In order to properly satisfy the needs of the customer, interest and value need to be shown to their opinions so that a proper understanding of needs and solutions can then be generated.

3.     Set and Reach Expectations

Clients have expectations of companies they engage with, just like service providing companies hold expectations of their clients. Organizations need to be aware of what is expected and how to achieve expectations. Making sure customers are informed helps manage expectations and honor commitments.

A sense of clarity needs to be established in order for each party to know what is expected out of the other.

4.     Customization

Customer satisfaction is key and TSO Mobile strives to create customized solutions that tailor to industry specific needs. Their software development team then implements these.  Customers need to know that they are important to a company through positive relationships and communications. Each customer is unique, with unique needs, so it is crucial individual needs are assessed.

5.     Be Social

Social media has made communication easier than ever. Announcements can be made and responded to instantaneously. Organizations must take advantage of these social networks. Proactively engaging with customers helps to humanize a business and speak openly and directly with customers and those interested.

6.     Feedback

This is how an organization can improve services, as there is always room for improvement. Customers should be invited and encouraged to offer their comments and suggestions for business developments. Allowing this communication will not only enhance the overall customer service process, but will also show customers they are respected and valued.

Making Public Transportation More Effective

American cities are increasingly facing new demands on transportation systems due to a rapidly growing population. As a demand for various public transportation options to become available increases, as does a need to keep these systems running more and more efficiently. Big or small, running in large or smaller cities, these public transportation systems rely on the use of GPS vehicle tracking systems to ensure an efficient practice to achieve maximum satisfaction for its customers. As a need for quantity has increased, it has become just as important to build these systems for the public, as it has to build them smartly. 

Because of this need, the implementation of GPS-based fleet management solutions to control and execute these systems has become more crucial than ever. GPS tracking not only monitors where employees are, but poses much larger benefits to attaining a successful and efficient public transportation system, leading to happier, more satisfied passengers.

Here are 5 Advantages to Making Public Transportation More Effective through GPS Tracking Solutions:

1. Monitor where employees are and what they are doing

GPS tracking system technologies provide proof of location, route use and service completion in the most efficient method possible. They offer a cost effective way to monitor vehicle performance and employees for speed, location, and any possible misuse of vehicles. With monitoring techniques easily available, there is better guidance for drivers and faster emergency response actions to ensure pinpoint precision and efficiency.

2. Reduction in costs

Through the use of GPS tracking systems, a reduction of costs in several platforms can be found. Because of efficient route management and decision-making, a reduction in average travel time per job can be reached. Maintaining and reducing idle time can lessen mileage and fuel costs per trip. Costs per year are found to be decreased in the long-term as more people use the public transportation systems as well. By use of efficient technologies, passengers are left satisfied and more likely to reuse public transportation systems, using less fuel on personal individual vehicles and increasing fuel savings, ending in more efficient operations.

3. Improved vehicle maintenance

With installed GPS devices, vehicles are monitored accurately and timely, providing data in terms of speed and vehicle performance. With the latest monitoring software technology available, easy tracking of speeding, braking excessively, etc. can be recognized and further action can be anticipated. By supervising handling of vehicles in a system, maintenance costs may be lowered significantly.  

4. Improved communication between dispatchers and drivers

With use of fleet management technologies, dispatchers are able to view computer screens in order to monitor location of existing vehicles in reference to their own and traffic conditions. By staying alert about any accidents, construction and potential delays, maximum efficiency of routes taken can be achieved through efficient communication between dispatchers and drivers. This instant communication increases fuel and maintenance efficiency while ensuring customer satisfaction.

5. Real time updates for passenger

With fleet tracking technologies, customers are easily able to receive real-time information during the use of their chosen public transportation systems. Passengers can instantly be updated on waiting and arrival times as well as schedules at designated stops. Accurate updates can be given based on the nearest vehicles progress and information. With mobile applications like those used by TSO Mobile, it has become easier than ever for track vehicles in real-time. By staying fully informed and interactive, passengers are left satisfied and more likely to repeat use.