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Thursday, October 9, 2014

Constituting Good Customer Satisfaction

Providing passenger-centered solutions to improve public transportation involvements and real-time fleet management and monitoring software allows TSO Mobile to assist its clients in making sure their customers are happy ones.  Customer benefits of systems in use are generated due to an efficient running and maintenance of the service. As it is becoming more and more important for many of our clients providing public transportation options to meet the needs of their passengers due to a rise in desire for effective means of transportation, it remains just as important for TSO Mobile to create superior customer service to the clients working so hard to run these services. 
In a world of technology, there are vast amounts of means to provide a satisfactory customer service environment. Consumers are increasingly interested in communicating with companies through new and evolving channels. It is necessary for a company to be able to respond to customer requests and inquiries as it depicts how an organization connects with their customer. We've found that to construct a positive, successful customer service status, there are six vital aspects that need to be addressed within a company 
1.     Proper Training
It is important for customers know and feel that representatives of the company are knowledgeable of company characteristics and are able to respond efficiently. TSO Mobile is recognized as an industry leader and as such, maintains quality customer service traits in order to satisfy the needs of its clients with their experienced software development team.
2.     Listening
Customer questions and concerns demand notice by an organization. It is essential to take the time to listen to these customer opinions and communicate accordingly. In order to properly satisfy the needs of the customer, interest and value need to be shown to their opinions so that a proper understanding of needs and solutions can then be generated.

3.     Set and Reach Expectations
Clients have expectations of companies they engage with, just like service providing companies hold expectations of their clients. Organizations need to be aware of what is expected and how to achieve expectations. Making sure customers are informed helps manage expectations and honor commitments.
A sense of clarity needs to be established in order for each party to know what is expected out of the other.

4.     Customization
Customer satisfaction is key and TSO Mobile strives to create customized solutions that tailor to industry specific needs. Their software development team then implements these.  Customers need to know that they are important to a company through positive relationships and communications. Each customer is unique, with unique needs, so it is crucial individual needs are assessed.

5.     Be Social
Social media has made communication easier than ever. Announcements can be made and responded to instantaneously. Organizations must take advantage of these social networks. Proactively engaging with customers helps to humanize a business and speak openly and directly with customers and those interested.

6.     Feedback
This is how an organization can improve services, as there is always room for improvement. Customers should be invited and encouraged to offer their comments and suggestions for business developments. Allowing this communication will not only enhance the overall customer service process, but will also show customers they are respected and valued.

Tuesday, September 16, 2014

Making Public Transportation More Effective

American cities are increasingly facing new demands on transportation systems due to a rapidly growing population. As a demand for various public transportation options to become available increases, as does a need to keep these systems running more and more efficiently. Big or small, running in large or smaller cities, these public transportation systems rely on the use of GPS vehicle tracking systems to ensure an efficient practice to achieve maximum satisfaction for its customers. As a need for quantity has increased, it has become just as important to build these systems for the public, as it has to build them smartly. 
Because of this need, the implementation of GPS-based fleet management solutions to control and execute these systems has become more crucial than ever. GPS tracking not only monitors where employees are, but poses much larger benefits to attaining a successful and efficient public transportation system, leading to happier, more satisfied passengers.
Here are 5 Advantages to Making Public Transportation More Effective through GPS Tracking Solutions:

1. Monitor where employees are and what they are doing
GPS tracking system technologies provide proof of location, route use and service completion in the most efficient method possible. They offer a cost effective way to monitor vehicle performance and employees for speed, location, and any possible misuse of vehicles. With monitoring techniques easily available, there is better guidance for drivers and faster emergency response actions to ensure pinpoint precision and efficiency.

2. Reduction in costs
Through the use of GPS tracking systems, a reduction of costs in several platforms can be found. Because of efficient route management and decision-making, a reduction in average travel time per job can be reached. Maintaining and reducing idle time can lessen mileage and fuel costs per trip. Costs per year are found to be decreased in the long-term as more people use the public transportation systems as well. By use of efficient technologies, passengers are left satisfied and more likely to reuse public transportation systems, using less fuel on personal individual vehicles and increasing fuel savings, ending in more efficient operations.

3. Improved vehicle maintenance
With installed GPS devices, vehicles are monitored accurately and timely, providing data in terms of speed and vehicle performance. With the latest monitoring software technology available, easy tracking of speeding, braking excessively, etc. can be recognized and further action can be anticipated. By supervising handling of vehicles in a system, maintenance costs may be lowered significantly.  

4. Improved communication between dispatchers and drivers
With use of fleet management technologies, dispatchers are able to view computer screens in order to monitor location of existing vehicles in reference to their own and traffic conditions. By staying alert about any accidents, construction and potential delays, maximum efficiency of routes taken can be achieved through efficient communication between dispatchers and drivers. This instant communication increases fuel and maintenance efficiency while ensuring customer satisfaction.

5. Real time updates for passenger
With fleet tracking technologies, customers are easily able to receive real-time information during the use of their chosen public transportation systems. Passengers can instantly be updated on waiting and arrival times as well as schedules at designated stops. Accurate updates can be given based on the nearest vehicles progress and information. With mobile applications like those used by TSO Mobile, it has become easier than ever for track vehicles in real-time. By staying fully informed and interactive, passengers are left satisfied and more likely to repeat use.

Monday, August 25, 2014

TSO Mobile & Public Transportation

Our nation is relying more and more on public transportation, not only as a necessity, but also as a desire for it. There has been an apparent trend of a growing desire to have access to various forms of public transportation throughout the cities people live in. This development seems to be trending predominantly by America's largest generation. Being the younger generation searching for places to settle down and live in, millennials are the passengers that metro areas nationwide need to attract and keep if they want to stay sustainable in the future.

According to a study conducted by the Global Strategy Group and directed by the Rockefeller Foundation and Transportation on a large group of millenials, it was found that 4 out 5 of these individuals say they would prefer to live in places where they have a range of options to travel to jobs, school and other daily activities.  While preferring the option of public transportation to avoid automobile use, either for convenience or cost, it's important to not only provide the service, but also provide it efficiently.

Many public transportation systems in existence offer residents of their respective towns the option to get around using their services, but lack the proper tools to control and manage operations to provide passengers with the pleasurable riding experience they desire. As a major growing factor in millenials decision-making process in deciding where to live, these systems of transportation need to run as efficiently as possible if it is to be worthwhile to those using it.

In the world of public transportation, passenger satisfaction is key. Many public transit systems currently lack the tools that ensure control and high management of system operations to provide customers with a pleasing and fulfilling riding experience. With TSO Mobile solutions, entities will find increased productivity, improved dispatching, increased security, reduced operation costs, and a general increased reliability on their public transportation system 

Public transportation needs be easy to use, friendly, and a well-organized experience for passengers. It is important for these transportation systems to work on efficiency and time management to accomplish passenger-centered solutions, as provided by TSO Mobile. The younger generations are more and more leaning towards choosing homes in locations based on access to high quality transit and an idea of complete streets. 

TSO Mobile strives to support these public transportation systems by combining all of the ultimate technology for transit systems, management companies, cities and towns. With TSO Mobile's public transportation solutions, entities will experience increased productivity, improved dispatching, increased security, and reduced operations costs. Most importantly, passengers will start seeing the reliability of their public transportation system and increase ridership.


Monday, January 13, 2014

All GPS Fleet Tracking Systems are Different from Each Other

When your fleet of vehicles requires a GPS Fleet Tracking System to be ran and managed more efficiently, you get into a long process researching for the best GPS Vehicle Tracking provider. Although there are many out there, you can narrow your search down by following certain criteria. There are companies that offer basic vehicle tracking and there are others that offer a complete fleet management system additional to simple tracking. If you are a business with a small fleet of vehicles, the first type of company will be good enough for you. If your fleet of vehicles is growing, or if you are already running a large fleet, then you should definitely go with the second type of company; One that offers services way beyond just vehicle tracking.

Wednesday, January 8, 2014

GPS Fleet Tracking Helps Trucking Company Prevent Theft

Assets Protection Success Story

All TSO Mobile's customers and users of a GPS Vehicle Tracking and Fleet Management system, experience the benefits from this incredibly useful technology on a daily. On the other hand, not all users experience theft of their vehicles and merchandise, but those who do are LUCKY to have GPS Tracking Devices installed in their vehicles.

Here is a story from one of TSO Mobile's customers who experienced theft but was lucky to be a user of our system. The story is written by the user keeping the company name anonymous for security reasons.

“ It is a pleasure and an honor for me to share with you my story. I am a manager for a trucking company and a fleet administrator who also handles safety and compliance.

Monday, January 6, 2014

Monitoring Driver Activity with Geofences

Control where your vehicles go in Real-Time

Being able to create imaginary fences around specific areas to monitor when vehicles go in and out of them has become an essential tool for dispatchers. Geofences let dispatchers have an additional level of control over the whereabouts of vehicles by defining regions of interest and monitoring “in and out” when it matters the most. Geofences can be created as circles or polygons of any size.

Unauthorized use of vehicles and visited locations is a major pain in all fleets operations. It happens all the time! Geofences are one of the solutions that GPS Vehicle Fleet Tracking offers. Dispatchers are notified via text message or email every time a vehicle crosses a geofences going in or out of it.

Thursday, January 2, 2014

The Truth About Idling

2 Minutes spent idling is equal to 1 mile of driving
Idling brings in some secret expenses. The truth is that vehicles that idle for a long time can generate serious revenue loss. The American Trucking Association states that:

1. A vehicle left idling can consume over a gallon of gas every hour.

2. One hour of idling by a vehicle everyday for year will culminate in approximately 70,000 miles of vehicle engine wear-and-tear after all associated factors are added.

This statement clearly shows the impact of vehicle idling for businesses with fleets of vehicles.

The chart below provides information on how much money businesses with fleets of vehicles could be losing because of idling, providing the fuel costs associated with excessive vehicle idling.

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