Site Safety - GPS Doesn’t Only Mean Tracking

When it comes to the construction industry, site safety should always be a major priority. One significant way to implement on-site safety is through the management and monitorization of heavy equipment. By installing GPS tracking technology on a fleet of heavy equipment, a business owner or operator can gain instant access into vehicles as well as gain real-time access to worker activities.

GPS is no longer limited to just tracking. With these useful devices  installed, vehicles can be watched and controlled remotely, and driver performance can be assessed - increasing safety, amongst many other benefits.

Control workforce fleets from afar, by having the ability to lock or unlock, power on or off, raise or lower windows, etc., from any location via a computer, tablet or smartphone. Set live-alerts for vehicle activity to be notified of anything out of the ordinary. Monitor driver behavior, inclusive of set parameters to assess performance and hours logged. In addition to tracking driver behavior you can randomly screen drivers for drug and alcohol testing. These tools help reduce the likelihood of incidents occurring!

Another feature to assist with safety measures that supplements GPS tracking are maintenance modules set to ensure an organized scheduling of vehicle maintenance. Actively maintaining equipment can prevent many accidents that come with the use of heavy machinery and other fleet vehicles. Pre-set parameters can determine when a vehicle or piece of heavy equipment is due for maintenance, and send alert reminders. This feature ensures only necessary maintenance occurs and helps a business maintain efficiency, an important factor in construction.

For obvious reasons safety is very important in the construction industry. Fortunately, with GPS tracking and driver behavior reviewing, many safety related occurrences can be avoided if not eliminated altogether.

Constituting Good Customer Satisfaction

Providing passenger-centered solutions to improve public transportation involvements and real-time fleet management and monitoring software allows TSO Mobile to assist its clients in making sure their customers are happy ones.  Customer benefits of systems in use are generated due to an efficient running and maintenance of the service. As it is becoming more and more important for many of our clients providing public transportation options to meet the needs of their passengers due to a rise in desire for effective means of transportation, it remains just as important for TSO Mobile to create superior customer service to the clients working so hard to run these services. 

In a world of technology, there are vast amounts of means to provide a satisfactory customer service environment. Consumers are increasingly interested in communicating with companies through new and evolving channels. It is necessary for a company to be able to respond to customer requests and inquiries as it depicts how an organization connects with their customer. We've found that to construct a positive, successful customer service status, there are six vital aspects that need to be addressed within a company 

1.     Proper Training

It is important for customers know and feel that representatives of the company are knowledgeable of company characteristics and are able to respond efficiently. TSO Mobile is recognized as an industry leader and as such, maintains quality customer service traits in order to satisfy the needs of its clients with their experienced software development team.

  

2.     Listening

Customer questions and concerns demand notice by an organization. It is essential to take the time to listen to these customer opinions and communicate accordingly. In order to properly satisfy the needs of the customer, interest and value need to be shown to their opinions so that a proper understanding of needs and solutions can then be generated.

3.     Set and Reach Expectations

Clients have expectations of companies they engage with, just like service providing companies hold expectations of their clients. Organizations need to be aware of what is expected and how to achieve expectations. Making sure customers are informed helps manage expectations and honor commitments.

A sense of clarity needs to be established in order for each party to know what is expected out of the other.

4.     Customization

Customer satisfaction is key and TSO Mobile strives to create customized solutions that tailor to industry specific needs. Their software development team then implements these.  Customers need to know that they are important to a company through positive relationships and communications. Each customer is unique, with unique needs, so it is crucial individual needs are assessed.

5.     Be Social

Social media has made communication easier than ever. Announcements can be made and responded to instantaneously. Organizations must take advantage of these social networks. Proactively engaging with customers helps to humanize a business and speak openly and directly with customers and those interested.

6.     Feedback

This is how an organization can improve services, as there is always room for improvement. Customers should be invited and encouraged to offer their comments and suggestions for business developments. Allowing this communication will not only enhance the overall customer service process, but will also show customers they are respected and valued.

5 Ways GPS Fleet Tracking Helps Your Business Save Money

If your business uses a large fleet of vehicles to make deliveries, transport materials, or provide transportation, you could be feeling the sting of rising gas prices. Add on the cost of insurance, driver training, and maintenance, and operating a fleet of vehicles can get even more expensive.

Luckily, the latest GPS fleet tracking software includes some interesting tools that can actually end up saving your business a considerable amount of money. Even though the virtual world is shrinking, the physical world is not- and deliveries need to be made in order to keep your business growing.